Return & Refund Policy

Effective Date: [Insert Date]

At Ebuylo, we want our customers to have a smooth and trustworthy shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the conditions below.

1. Eligibility for Return

A product may be eligible for return if:

• You received the wrong product.
• The product is damaged or defective upon delivery.
• The product is significantly different from the product description.
• The product meets any other return condition specified by Ebuylo.

To request a return, please contact us within [3/7] days of receiving your order.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, hygiene requirements, or other reasonable restrictions.

A return may also be rejected if the product:

• Has been used, washed, damaged, or altered by the customer.
• Is missing important accessories, packaging, or components where applicable.
• Shows signs of misuse or intentional damage.
• Is returned after the applicable return period.

3. Return Request

To request a return, please contact Ebuylo through our official contact channels and provide:

• Order number
• Customer name
• Phone number
• Reason for the return
• Clear photos or videos of the product, if requested

Our team may review the request and provide further instructions.

4. Return Shipping

If the return is approved because Ebuylo sent an incorrect, damaged, or defective product, Ebuylo may arrange or cover the applicable return delivery cost.

If the return is requested for reasons not covered by our return conditions, the customer may be responsible for the applicable return delivery cost.

The return shipping arrangement will be communicated to the customer before the return is processed.

5. Refund Policy

If a refund is approved, Ebuylo will process the refund according to the applicable refund procedure.

For Cash on Delivery (COD) orders, customers may be asked to provide appropriate payment information required to process the refund.

Refund processing time may vary depending on the payment method or financial service provider.

6. Exchange

Where applicable, Ebuylo may offer an exchange instead of a refund if:

• The received product is defective or damaged.
• The wrong product was delivered.
• The requested replacement product is available.

If the replacement product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

7. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos showing the condition of the product and its packaging to help us verify the issue.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

For COD orders, customers should avoid refusing confirmed orders without a valid reason.

9. Refund Exceptions

A refund may not be approved where the issue is caused by:

• Customer misuse or negligence
• Physical damage caused after delivery
• Unauthorized modification or repair
• Failure to follow product instructions
• Returning an ineligible product
• Providing incorrect information that prevents proper delivery or return processing

10. Policy Changes

Ebuylo may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Effective Date."

11. Contact Us

For return or refund requests, please contact us:

Business Name: Ebuylo
Website: ebuylo.com
Email: info.ebuylo@gmail.com 
Phone/WhatsApp: 01758171577
Business Address: Shirajdikhan Munshiganj Dhaka Bangladesh 

Thank you for choosing Ebuylo.